ITIL® 2011 Managing Across the Lifecycle (MALC)

Langue : FRRéférence : MALDurée : 5 jours
Formation à distance ou en vos locaux.Prix : A définir
Date non disponible actuellement :

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Objectifs :

DURATION:

This program is offered over a 5-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 18.

- This five (5) days classroom training course with examination held on the afternoon of the 5th day is accredited by the examinations institute.
- The course includes approximately 30 hours of student-instructor interaction, a sample and a formal examination.
- The format of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more – 28 or more correct answers.

Contenu :

Program Overview

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:
- Assist in transforming IT Service Management onto a strategic business asset
- Assist in defining and managing the complete lifecycle of IT Service Management Process
- Provide guidance on the development of Services Strategy, the development of Service Design, the
- Transition of Services from current to desired state, the Implementation and the Continuous improvement of those Services
- Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® Edition 2011Framework.

The ITIL® Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also part of the ITIL® modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® publication.

Note:
The success in achieving this certification is highly dependent upon participants’ effort in doing their homework, and self-study before and during the program.

PROGRAM CONTENT & OBJECTIVES:

Through a series of lectures designed at achieving a clear understanding of the ITIL® Best Practice lifecycle approach and through various exercises, assignments and discussions, participants can expect to gain the competence in the following areas upon successful completion of the education and examination components related to this certification:
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating Service Management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organization
- Measurement
- Implementing and improving Service Management capability.

The program will cover the following modules:

The candidates will be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:
- Key concepts of the service lifecycle
- Communication and Stakeholder Management
- Integrating Service Management Processes Across the Service Lifecycle
- Managing Services Across the Service Lifecycle
- Governance, Roles, People, Competence and the Organization
- Measurement
- Implementing and Improving Service Management Capability
- Summary, Exam Preparation and Directed Studies

DELIVERY METHODS
- Instructor led Classroom based
- Virtual Web based

SIMULATION AND PRATICAL APPLICATION

We provide the students with real life experiences; for the purpose of discussion and to show the value of using best practice, we could use the client organization as “Case study” example (where private course is delivered).

PROGRAM MATERIAL

This training program includes the following as reference documentation:
- Program slide presentation
- Syllabus Document
- ITIL® acronyms and glossary
- Sample examination questions and answers

Pré-requis :

AUDIENCE:
The main target group for this ITIL® Intermediate Qualification Certificate includes, but is not restricted to:
- Chief information officers
- Senior IT managers
- IT managers
- Supervisors
- IT professionals
- IT operations practitioners
- IT development practitioners
- Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
- Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite.

PREREQUISITES:
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL® Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification.

In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:
- Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.

*Before attending training for the certification it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications.

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